In compliance with the regulation of the European Parliament (EC) 1107/206, the Bilbao Airport offers free attention and assistance to passengers with reduced mobility (PRM)*.
This assistance service is available for all passengers with reduced mobility, or with some type of disability, and can request it at least 48 hours in advance so that your entire trip is prepared from the moment you arrive at the airport.
(*) Special needs
If what you are looking for is information on passengers with other types of reduced mobility due to pregnancy, injuries, special care, babies and / or children traveling alone, etc., get more information about Special needs passengers on aeropuertosenred.com .
PRM service request
This service is free and can be ordered by Internet through AENA link , or by phone: (+34) 91 321 10 00.
Contact for people with hearing impairment: Aena has a chat and information line for passengers with hearing and / or speech disabilities. This service allows the user with disabilities to contact the Telephone Information and Assistance Service from their computer, tablet or smartphone, accessing through the following link to the chat, and without the need of other people acting as intermediaries. The service is operational from 07:00 to 24:00, 365 days a year.
Hearing impaired people .
- Request this service at least 48 hours in advance.
- The service is operational 24 hours a day, 365 days a year.
The passenger requesting this service must also make a notification of need for assistance to the airline, its agent or the tour operator.
PRM meeting points
There are 5 PRM meeting points inside and outside the Bilbao Airport terminal airport parking:
Passenger Terminal Building
PRM meeting points in the terminal
Level 1, on the sidewalk Arrivals of the Terminal.
Level 3, on the sidewalk Departures at the Terminal.
Level 3, in the Departures lobby.
PRM meeting points in the car parks
General Parking Building-P1, in the lobby of the level 0.
Long Stay Parking (P2).
PRM rights and claims
If you want to make a suggestion about the service provided, or if you want to make a claim because you consider that at some point the treatment you have received during this service has not been adequate or because you have been denied access to the flight unreasonably, see the following page Claims Service for people with reduced mobility (PRM) in aeropuertosenred.com .