Bilbao Airport
Complementary passenger and visitors services
Bilbao Airport offers a range of additional services within the terminal to make the stay more comfortable for passengers, their companions, and visitors in general.
Depending on their location —landside or airside— and whether they are intended for the general public or passengers only, some terminal services may be accessible exclusively to travelers with a valid boarding pass.
The airport closes at night —it operates from 4:45 a.m. to midnight— so all services are available only within that time frame. During the winter season, opening hours may vary. If you have any doubts about specific schedules, we recommend calling ahead.
Exchange
Fast Lane
Internet
Left luggage office
Lost & Found
Lost luggage
Meeting point
PRM Meeting point
Post office
Restoration
Security personel
Shops
VAT Refund
VIP lounges
Weapons Inspection
Working areas
Complaints and suggestions
Airport information
902 404 704 / (+34) 91 321 10 00
Passenger Terminal level 1, baggage claim hall.
Passenger Terminal level 3, Departures hall.
Tourist information
Oficina de Turismo:
Passenger Terminal level 1, Arrivals hall.
Get all the information about the car rental companies at the airport of Bilbao (office location in terminals, opening hours, current promotions), in the Bilbao airport car hire section.
Passenger Terminal:
Euronet, level 1, Arrivals hall.
Euro6000 (Kutxabank), level 3, Departures hall.
Servired (Bankia), level 3, Departures hall.
Servired (BBVA), level 3, Departures hall.
Baggage wrapping machine are next to the check-in counters, at Departures areas. To get this service, leave your baggage to the Safebag staff. You must inform the staff if you don't want the wrapping machine covers the baggage wheels and handle.
Passenger Terminal level 3, check-in area.
Passenger Terminal level 1, Arrivals hall.
Airport Tax agency: Administración de Aduanas de la Agencia Tributaria
Passenger Terminal level 0.
(+34) 944 710 601.
Although Bilbao Airport currently has no currency exchange offices, you can order your currency online and have it delivered to your home — ensuring availability and securing a favorable exchange rate.
RIA
RIA offers over 60 different currencies, including euros, dollars, Swedish krona, Czech koruna, pounds, yen, francs, dirhams, pesos, and more. You can have your currency delivered to your home within 24-48 hours or pick it up at any authorized store in Bilbao. If you return with leftover currency, you can easily sell it back through RIA (conditions apply). Book now
Global Exchange
Global Exchange handles over 70 currencies at its exchange offices across Spain. Order your foreign currency online and collect it at a Global Exchange office or at the Bilbao Post Office. If you return with leftover currency, we will buy it back at the same rate at any Global Exchange office in Spain* (conditions apply). Book now.
The airport has in its facilities 8 Cardio Rescue points (defibrillators) equipped with AED (Semi-Automatic External Defibrillator), and strategically located, ready for use in possible emergencies.
Passenger terminal, on each floor, public areas Departures and Arrivals hall, and in exclusive areas for passengers (boarding area and baggage claim hall).
Duty-free shop offering a wide and varied range of top-brand perfumes, beverages, tobacco, gourmet food, and souvenirs, as well as a space dedicated to regional products.
(+34) 682 680 685
Aelia Duty Free store is open from 5:45 a.m. to 9:30 p.m.
Floor 3. Departures. Exclusive passenger area.
Fast Lane pass is a quick access that allows passengers to cross the Departures security checkpoint skipping queues and waiting times. More information Fast Lane - Quick access.
You can find all the information about Bilbao airport internet public access devices, Wi fi and how to connect in the free Wi fi section.
Currently Bilbao airport doesn't have Left luggage office.
Free service provided for lost property at the airport.
For lost objects in the aircraft, contact your airline company.
Passenger Terminal level 3, Departures hall.
(+34) 944 869 350.
[email protected]
Lost property claim form (in Spanish).
Passenger Terminal level 3, Departures hall.
You can find all these airport meeting points at people with reduced mobility section.
Services to resolve incidents with checked baggage. Baggage management companies at Bilbao airport:
Aviapartner
Lost luggage: (+34) 655 322 566.
Baggage claim hall, level 1.
E-mail: [email protected].
Groundforce
Lost luggage: (+34) 944 869 796.
Baggage claim hall, level 1.
South Europe Ground Service
Lost luggage: (+34) 900 111 342.
Baggage claim hall, level 1.
Volotea
Lost luggage: (+34) 902 757 064 / (+34) 900 607 730.
Passenger terminal, level 1.
Mailbox: passenger Terminal level 3, Departures hall.
Bilbao airport has a restoration service (bar and coffee) in the public areas and in the exclusive area for passengers at the passsenger Terminal. The boarding area also has restaurants.
Civil Guard
Immigration affairs and weapons inspection.
Passenger Terminal level 0.
(+34) 944 532 530.
Ertzaintza (Police)
Airport security.
Passenger Terminal level 3, Departures hall.
(+34) 944 869 889.
National Police (Policia Nacional)
Immigration affairs, passport controls, and airport security.
(+34) 944 869 915.
Bilbao airport has a shopping area with Duty Free and and gifts and fashion & accessories shops, distributed (mainly) among the public areas and the exclusive areas for passengers in the airport terminal.
If you wish to request a VAT refund for purchases made in Spain, you must meet the following requirements:
- You must not be a resident of the European Union.
- Each purchase must exceed €90.15 per store.
To process your VAT refund, you must present the purchased goods along with the "tax-free" invoices at the airport's tax refund office before checking in your luggage.
Passenger Terminal level 3.
Get all locations, features and opening hours about VIP lounges at Bilbao airport.
Please counsult Civil Guard (Guardia Civil) airport.
Spaces equipped with tables and plugs.
Passenger Terminal level 1, Arrivals hall.
Passenger Terminal level 3, Departures hall.
If you think that you were not treated adequately, using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com..
