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Bilbao Airport

Passenger Terminal of Bilbao Airport

Bilbao airport has a single passenger terminal that includes national flights and international flights, as well as the necessary and complementary services for passengers, companions and visitors.

The public schedule of the airport is throughout the year from 5:00 a.m. (5:00h) to 12:00 a.m. midnight (0:00h), as long as the flights are kept on schedule. However, it is allowed to spend the night in the airport in an area of the Rent a Car area, located on floor 0 of the general parking or P1. Working hours in that area also end at 12:00 am, midnight (0:00h), so there are no airport staff in service although there are seats, toilets and a machine with vending products.

The terminal is popularly known as "La Paloma" for its peculiar design in the form of a dove in flight. The terminal was designed by the architect Santiago Calatrava and opened at the end of the year 2000, and is considered one of the 10 most beautiful airport terminals in the world.

Flight classification: Schengen and others

Flights are usually classified in three groups, depending on their origin or destination. Schengen, EU Non Schengen and third countries.

Schengen Associated Countries:

Flights, from or to countries which signed the Schengen Agreement.
Citizens of these countries may move freely across the interior borders. International Inter-Schengen flights as well as domestic flights are subject to the Schengen Agreement. The Schengen territory is composed by: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Republic Czech, Romania, Slovenia, Slovak Republic, Spain, Sweden and Switzerland.

Non Schengen EU Countries:

Flights, from or to countries, belonging to the European Union, which did not sign the Schengen Agreement.
Citizens of the following countries may not move freely across the inter-Schengen borders: Ireland and Cyprus.

Third Countries:

Flights, from or to countries, not belonging to the European Union, which did not sign the Schengen Agreement.

Passenger Terminal - Terminal building

The terminal building consists of four floors (level 0, level 1, level 2 and level 3) and its services are located in the following areas:

Flights: Departures

Flight Departures from Bilbao (BIO):

Domestic and international flights.
Departures hall, level 3.
Information and ticketing offices for companies operating at the airport.
Departures flight status.


Departures hall, level 3.
36 check-in counters.

Boarding area and Boarding gates:

Level 3.
Once the check-in is finished, you must go through the security control located on the same floor to access the boarding area. The boarding area has all the necessary services to make the passenger's wait more pleasant, such as shops, cafes, restaurants, duty free, VIP room, toilets, internet access, etc.Access to the boarding area is only allowed for passengers who already have a boarding pass, that is, who have already checked in.

The boarding area gives access to 14 boarding gates located on this floor and on the 2 floors immediately below (level 3, level 2 and level 1). On the upper floors, access to the aircraft is via six telescopic walkways, while the doors on the level 1 connect directly to the parking platform. A lift is available for people with reduced mobility (PRM).
Depending on your destination, additional documentation verification may be required prior to boarding (passport or other).

Boarding gates:

  • Gate 1R and gate 6R, level 3.
  • Gates A11, A12, A13 and gates B14, B15 and B16, level 2.
  • Gates C21, C22, C23, C24 and gates D31, D32, D33 and D34, level 1.

Flights: Arrivals

Flight Arrivals to Bilbao (BIO):

Domestic and international flights.
Arrivals hall, level 1
Arrivals flight status

Baggage claim area:

Baggage claim hall, level 1.
7 baggage carousels.
In the event that the passenger disembarks from a non-Schengen country flight, it will be necessary to pass through passport control before to collect the luggage.
You can declare the goods you transport in the Customs office if you think it appropriate.

Customs office:

Level 0.
(+34) 944 710 601.

Available services at Passenger Terminal by floors

Level 0:

Level 0 is located in the lobby of the terminal parking building, both connected by a passage. Level 0 has the following services:
Car rental counters at the airport.
1 PMR (special needs) meeting point.
Vending machine.
Access to the Parking Building (Parking P1) and Premium parking.
Customs Office and Civil Guard.

Level 1:

Public bus stop, on the Terminal sidewalk.
Taxi stand, on the Terminal sidewalk.
Passenger terminal entrance and exit.
Arrivals hall.
Airport information point - AENA.
Tourist information point.
1 PMR (special needs) meeting point, on the Terminal sidewalk.
Lost luggage.
Passport and customs control (Arrivals passengers).
Baggage claim rooms.
Defibrillators (passenger areas).
Boarding gates (C21, C22, C23, C24, D31, D32, D33 and D34. Access by level 3).
Children's play area.
Free internet wifi.
Area with tables and plugs (public area).

Level 2:

Level 2 is also called the Entreplanta (mezzanine), and has the following services:
Vip lounge (passenger area).
Defibrillators (passenger areas).
Boarding gates (A11, A12, A13, B14, B15 and B16. Access by level 3).
Free internet wifi.

Level 3:

Public bus stop, on the Terminal sidewalk.
Passenger terminal entrance and exit.
Departures hall.
Information and ticketing offices for companies operating at the airport.
Check-in counters.
Luggage wrapping machine.
Access to the boarding area and security control.
Passport and customs control (Departures passengers, Boarding area).
Boarding gates (1R and 6R, Boarding area).
Airport information point - AENA.
Lost and Found.
Meeting point.
2 PMR (special needs) meeting point, sidewalk and hall.
Police (Ertzaintza).
Tobacco Shop.
Shops and restaurant area.
Duty Free (boarding area). ATMs.
Post Office.
Area with tables and plugs (boarding area).
Free internet wifi.

Further information

To get more information about this services, please visit the passengers and visitors complementary services section.

You may also consult the necessary travel documents before flight, the formalities at your arrival at the airport,, or the air passengers rights at sections .